Frequently Asked Questions

Order and delivery

When can I expect my order?

A large number of items are shipped directly from our central warehouse in the Netherlands and will be delivered within 1 to 2 working days.
Other items have a delivery time of 2 to a maximum of 8 working days, unless otherwise stated. Sometimes our products are sent directly from the supplier to you. This allows us to offer the products at a lower price than the competition. In practice, these items are often in your home within a week.

The expected delivery time has passed, where is my order?!

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed or lost in the delivery process. You can check the status of your order via the Track & Trace that was sent by email.

If you have not received anything 3 days after the expected delivery time, please contact us (info@nancyhomestore.nl).

I am missing some products from my order, how is that possible?

Because we work with different suppliers, it is possible that products are shipped separately. If items are missing from your order, you will usually receive them after 1-2 days.

We apologize for the inconvenience.

What are the shipping costs?

Shipping costs for all orders under €100.00 (including VAT) are only €5.95. (for Belgium €8.95)
For all orders over €100.00 we will cover the shipping costs.

Are the prices on the website inclusive of VAT?

Yes, all prices quoted include VAT.

Exchanges and returns

I am not satisfied with my order, can I return it?

Yes, please check the conditions under "exchanges and returns". https://www.nancyhomestore.nl/pages/ruilen-en-retourneren

I want to return an item, what should I do?

If you are not satisfied with your order, you can return it within 14 days of receipt. For more information, see https://www.nancyhomestore.nl/pages/ruilen-en-retourneren .

Track & Trace

Where can I find my Track & Trace code?

 As soon as the order has been prepared, you will receive a Track & Trace code by email.

The Track & Trace code does not provide any information, how is this possible?

From the moment your package has arrived at the mail order company, the Track & Trace information is available. Please note that there may be some delay.

Complaints

How do I report a complaint?

If you have placed an order with us and despite our precautions you still have a complaint or a defect that you would like to report to us, you can easily do so by sending an email to: info@nancyhomestore.nl. You can report complaints about any subject, whether it concerns our products or our services, every complaint is welcome. You will receive a substantive response from us within 2 working days of receipt of your complaint.